Click & collect

In IKEA’s Intermediate Basic Ecommerce Solution (IBeS) project, SINC NOVATION contributed to the design and implementation of a state-of-the-art click-and-collect system.

SINC NOVATION focused on developing the core application. The system allows both B2C and B2B customers to order products online and then collect them physically from a retail store or collection point. Customers can also have products delivered directly to their homes.

The solution has now been rolled out globally in more than 25 countries and is being developed and improved continuously. It successfully addresses a number of specific challenges, as the system needs to comply with many different local tax regulations and legal requirements and be capable of handling different time zones, even within countries. It integrates seamlessly with external system landscapes and offers multilingual configuration options, making this a very special click-and-collect solution for the e-commerce sector.